Approx. 4 minute read.
From February 22, 2021 all travellers entering Canada were required to use the ArriveCAN app.
The purpose of the ArriveCAN app is to have travellers arriving into Canada:
1. provide contact information
2. acknowledge quarantine requirements
3. submit a daily symptom assessment
A bit of context!
In March 2021, I was traveling from the States, back home to Toronto. As my plane was landing, the stewards made an announcement asking everyone on board to download the ArriveCAN app and start filling out our information. They emphasized that getting the ArriveCAN app and submitting our information was absolutely necessary in gaining entry to Canada, with extremely limited exception to the rule.
Right away this got me thinking: of course in the middle of a pandemic, I understand why a country would roll out an app for travellers to submit their quarantine plans and log their symptoms. But, if they would make it mandatory, it raises a number of questions:
Questions and Considerations.png
Shaina Danzinger (UX Auditor)
With these questions in mind, I was excited to download and check out the ArriveCAN app. I was curious to see if any of those considerations were being met.
Unfortunately, I only managed to take a handful of screenshots and did not capture the onboarding experience. (To be honest, at the time of writing this, I don't recall a proper onboarding experience.)
Below you'll see screenshots of the original screens on the left, and the screens that I redesigned to the right.
The general goal of the redesign was to improve the overall user experience, and not to completely re-design the entire app with the considerations I raised in mind.
Final Thoughts and Takeaways
I was happy with the small UI changes I designed that helped elevate the user experience on the app. In the long run, I don't think this simple audit can serve to audit the product as a whole.
As a government initiative, I assume there would be numerous regulations and constraints to work with. This was presumably also designed and shipped this in a very short span of time. I think in order to conduct a proper UX audit, I would have needed access to other information and counterparts that weren't available to me.
The changes I made help improve the visual feel and flows from a surface level, but there is room to look further at some of the considerations I mentioned earlier, like imbuing trust to the users and helping to eliminate ambiguity.
If you found this interesting or have thoughts to share, feel free to let me know what you think.
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